Benchmark is a nationally recognised scheme administered by the Heating & Hotwater Industry Council (HHIC), which outlines the responsibilities of both manufacturers and installers, regarding safety and efficiency of domestic and commercial heating and hot water products. HHIC is a division of Energy & Utilities Alliance whose registered office is Camden House, Warwick Road, Kenilworth, Warwickshire, CV8 1TH.
The UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations (PECR) and the Data Protection Act 2018 (DPA 2018) seek to protect and enhance the rights of UK and all other data subjects worldwide. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the movement of personal data out of the UK.
Benchmark is both a data controller and in the case of the Benchmark App a data processor. The Benchmark App is used by manufacturers and installers to record installation information concerning domestic and commercial heating and hot water products.
When working as a data processor, Benchmark will be acting on the instructions of the manufacturers and installers, and will work hard to ensure that all services provided are fully UK GDPR compliant. This may include, for example, supporting product manufacturers with data subject access requests. Where Benchmark is acting as a data processor, the manufacturers and their associated companies’ privacy policies and cookies policies will be the applicable documents in determining how personal data is processed.
Some of the information stored on the Benchmark App includes personal identifiable information which may include names, addresses and other contact information. Consumers registered on the Benchmark App are responsible for checking and maintaining the accuracy of data input via the registration page. The registration is linked to the address/property in order to support appropriate management of the heating system.
Personal data collection
We may collect personal data from you in the following circumstances, when you:
Our legal basis for processing your data
When you contact us using the Contact Form on our website or support email, we may store your personal data. The legal basis for this is ‘legitimate interest’. Where we process your personal data under this basis, we perform an assessment that balances your rights and freedoms alongside our interests, to ensure that what we do with your personal data is what you would reasonably expect.
We may communicate with you by email or push notification, for example to provide safety information on the basis of your vital interests. We may also provide opt in service reminders on the basis of legitimate interests. For marketing purposes any communications will be on the basis of consent.
We may ask you to complete surveys for research purposes. The legal basis for these is normally legitimate interest, performance of a contract or legal obligation. You have the right to withdraw your consent at any time unless we are under a legal obligation to provide the survey.
If you want us to stop sending you non-essential information by email, you can opt out at any time by selecting the ‘unsubscribe’ link on any email we send you. You can also email us via email@example.com or write to us at: Benchmark, Heating & Hotwater Industry Council, Camden House, Warwick Road, Kenilworth, Warwickshire, CV34 5YQ.
How we share your personal data
We may disclose your information to third parties if we:
We are required to have written contracts in place with any third parties we use to process your personal data.
This is to ensure that third party processors only act on the documented instructions of the data controller, and to ensure that all parties understand their responsibilities, especially in regard to safeguarding personal data.
Third parties we store, share or process data with are listed below:
In particular, please note that product manufacturers and their associated companies could have access to your personal data (including your name and contact information, product warranty and servicing details) and may use such information for purposes which include: (i) assessing the warranty position or servicing history of a product installed for you; and/or (ii) contacting you with relevant offers. By using our site (www.benchmark.org.uk) or app, you will be deemed to consent to the processing of your data. You can withdraw your consent at any time but this may mean that you are unable to enjoy the full benefits of the site and/or app. In exceptional circumstances even if you unsubscribe manufacturers may need to communicate in your vital interests such as product recalls which will override your ability to withdraw consent.
How long we keep your personal data for
Security of personal data
We are committed to the security of your personal data. All personal information entered into Digital Benchmark is stored on secure encrypted servers hosted in the UK. Where you have chosen a password that enables you to access the website or app, you are responsible for keeping this confidential.
You have certain rights under data protection law, and you can make requests to us about any personal data we hold about you. Contact us on firstname.lastname@example.org
To access what personal data is held, identification will be required.
Benchmark will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence or passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required.
If Benchmark is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to email@example.com, or by writing to us at: Benchmark, Heating & Hotwater Industry Council, Camden House, Warwick Road, Kenilworth, Warwickshire, CV34 5YQ
For more information on UK GDPR and your rights please see: