The issue of annual boiler servicing is one that is never far from the plumbing and heating news agenda. Installers know it is important, manufacturers stipulate it as part of their warranty, and yet a recent survey of homeowners has shown that fit and forget culture is rife among consumers.

To support the launch of its Fixing Fit and Forget Culture report into homeowner attitudes, Benchmark teamed up with Installer Magazine for a panel discussion to explore the key findings. Looking at the scale of the problem, considering why homeowners are neglecting their heating systems, the role of the heating engineer in all of this, and assess how technological advancements, including the digitisation of Benchmark, will address the issue.

What does this mean for installers, and how they can use the app to encourage homeowners to get their boiler serviced more regularly.

Some of the most shocking findings to come out of the homeowner survey include:

• Just 45% of those asked confirmed their boiler had been serviced within the last 12 months.
• Over 10% have never had it serviced.
• More than half of UK homeowners own a boiler that is out of warranty.
• 1 in 3 aren’t aware that annual servicing is required for a valid warranty.

On the panel are:

Chris Jessop – Customer Services Director at Ideal Boilers and Chair of the Benchmark Steering Committee Neil Watson – Chief Technical Officer at ADEY and Chair of the Benchmark Water Treatment Product Manufacturers
Billy Wilgar – Founder & CEO at A.C. Wilgar Plumbing and Deputy Chair of the Benchmark Steering Group